Common Employer Headaches at Christmas and How to Manage These

Christmas is a time when we all look forward to some much-needed rest and recuperation, as well as the inevitable overindulgence. For employers, Christmas can bring a lot of additional headaches that aren’t usually present throughout the year. These are some of the most common Christmas issues in the workplace faced by employers, and how you can avoid them.

Holiday Clashes

It is common for the festive period to be the most problematic time of the year in terms of holidays. Most people want to be off work during the Christmas holidays, and this might be an issue if your business doesn’t stop. For instance, if you are in the retail sector. You can try to compromise with your employees or offer holidays on a ‘first come first served’ basis. If all else fails, it might be better to put the names in a hat and select that way, so you can deal with Christmas issues in the workplace efficiently.

Festive Hangovers

Socialising is much more prevalent throughout December, with people catching up with each other and getting into the festive spirit. This means more hangovers for employees to suffer, and for employers to deal with the fallout. It is a good idea to communicate with your employees and advise them to take holidays the next day if they plan on a big night out. That way you can plan ahead, instead of leaving yourself short-staffed if they call in sick.

Low Productivity

Productivity levels are often at an all-time low in the lead up to Christmas, as people start to kick back and look forward to their breaks. However, the world of work must go on and this ‘relaxed’ attitude can cause Christmas issues in the workplace for employers. A good way to combat this is to offer incentives. For instance, early finishes in the lead up to Christmas when targets are achieved. That way, employees will be more motivated, and will get extra time to relax but will still be doing the necessary work.

Different Cultures

Employers often forget that not everyone celebrates Christmas, or they celebrate it at different times. Jews and Muslims for instance, do not celebrate Christmas but have their own celebration, Eid and Hanukkah. When you have different cultures in your organisation, you should learn what they celebrate and when. Employees often feel that they must take part in Christmas related events, even though it may not be part of their beliefs. Always take this into consideration or it could lead to Christmas issues in the workplace.

Christmas Parties

When alcohol is flowing and colleagues get together, things can often get out of hand. If you’re organising a Christmas party, make sure you inform your employees of your expectations. HR can be extremely busy with complaints and allegations following from Christmas parties. Loose lips sink ships as they say! Always ensure you make it known to employees that you still expect them to act professionally and to be a good representative for the company.

Travel Changes

The Christmas period often leads to changes in public transport, which can be disruptive to your business, if you have employees based in the office. You may want to consider allowing​ employees to work from home where possible in the lead up to Christmas or at least have a plan b in place, if employees are struggling to get to work. Car shares or taxis are alternative options.

Covid Concerns

Although we do not hasten to mention Covid, as we are all sick and tired of hearing about it, we can’t ignore it. Covid can cause staff to isolate and can lead to shortages. You may even have employees that don’t feel comfortable coming to work. The virus is unpredictable, so it is difficult to prepare but you may want to consider having a temporary recruitment agency on hand, in case you need staff at the last minute. Always do your best to protect your employees and to make the office as safe as possible for them, otherwise, you could end up with more than Christmas issues in the workplace!

If you are having issues with employees in the run-up to Christmas, or you’d like to share any other concerns or have any other issues requiring expert HR advice and guidance, you can contact us , and we will be happy to offer advice and assistance

employees to work from home where possible in the lead up to Christmas or at least to have a plan b in place, if employees are struggling to get to work. Car shares or taxis are alternative options. Covid Concerns Although we do not hasten to mention Covid, as we are all sick and tired of hearing about it, we can’t ignore it. Covid can cause staff to isolate and can lead to shortages. You may even have employees that don’t feel comfortable to come to work. The virus is unpredictable, so it is difficult to prepare but you may want to consider having a temporary recruitment agency on hand, incase you need staff at the last minute. Always do your best to protect your employees and to make the office as safe as possible for them. If you are having issues with employees in the run up to Christmas, or you’d like to share any other concerns, you can contact us , and we will be happy to offer advice and assistance.

Life as an HR Consultant during a pandemic.

Life as an HR consultant over the last 4 months of the pandemic has been an ‘interesting time’! 

In early March before the lockdown began business owners were understandably worried.  We could all see what was going on in China and other parts of Europe on the news and knew it was inevitably going to affect us here in the UK.

The advice given: wash hands for at least 20 seconds

First, we started looking at options. What would we do in a lockdown situation?  What if we can’t work and I won’t be able to afford to pay my staff? 

Lay-off Clause

All of my clients have contracts which include a lay-off clause – so this was our starting point.  Ideally, nobody wants to do this.  It’s in the contract but it really is a route nobody wants to use for any length of time.

Put simply, it allows employers to send staff home when there is no work. The only pay they will receive is a statutory guaranteed payment which is £30 per day for a maximum of five days in a three month period.  That’s a total of £150.00 in three months!

Many businesses closed due to the pandemic during March.

We were all in the dark as to how long the Coronavirus pandemic would continue and that dreaded word kept cropping up ‘unprecedented’!  No employer wanted to tell their staff –“go home, you will get £150.00 and hopefully, you can come back soon”, with the alternative being to pay the staff without any revenue there wasn’t really a choice.  It was quite frightening.

I started preparing letters but advised clients to hold fire with sending them out.  There were whisperings that the government was going to help in some way.

20th March 2020 the government announces the Coronavirus Job Retention Scheme.

https://www.gov.uk/government/publications/coronavirus-job-retention-scheme-step-by-step-guide-for-employers

The 20th March 2020 the government announced the Coronavirus Job Retention scheme.  Typically announcing it on a Friday at 5pm!  Monday morning my phone started ringing at 7am.  Everyone needed to know what they had to do.

Working alongside lots of other HR consultants and got involved in various HR consultants’ forums to consider what was going on.  Everyone was having to figure things out as we were drip-fed the legislation.

But what a relief! 

Everyone breathed a huge sigh of relief; Businesses saved overnight. Employers could sleep at night knowing their employees were going to continue to receive some pay when the business was shut down.

I know of business owners literally crying they were so happy; people already been made redundant were called and offered their jobs back.

Furlough

That seems like a long time ago now and furlough has become a word used more than any other in HR circles.  How we furlough, who we furlough, what can happen during furlough?

Legislation has continued to evolve and overall, I think it has been a great scheme.  There have been some downsides, but people receiving 80% pay whilst not being able to go anywhere and spend their money have mostly been quite happy.  People who earn over £30k per year have been harder hit as the cap was at £2,500 per month. On the whole it had the desired effect.  People stayed at home.

23rd March 2020 – “Stay At Home”

After the announcement on the 23rd March advising everyone to stay at home – about 80% of the employers I work with furloughed their staff. Constructions sites could continue to work, but within a week they could not get access to resources. Inevitably, staff continued to be furloughed into April when everything had come to a standstill.

Keyworkers were not furloughed and continued to work through lockdown.

Since then, I have been advising clients on the changes to the furlough scheme and planning ways of bringing employees back to the workplace or helping them manage staff who are home-working. I also became an NHS volunteer and have been helping people in need – delivering food, collecting prescriptions, and ringing up people who are lonely and need a chat.

Changes to Business

In May the redundancies started. 

Many businesses affected by the pandemic have had to make big changes and the lockdown period has given employers time to consider the most economic way of running effectively.

Unfortunately, this often means job losses.  Again, the HR forums are busy, this time managing redundancies is now commonplace and every HR consultant I know, is dealing with various redundancy situations.

Working with employers to try and avoid redundancies has been the majority of my workload through June, with the job retention scheme making it cost effective to put staff on notice during their furlough, businesses realize it is better to make these decisions now instead of later.

Flexible furlough scheme

Social distancing with anyone who does not live in your household

The flexible furlough scheme came into effect on the 1st July 2020 and this really is a good scheme. I personally think it would have been better if it had been introduced earlier. However, I appreciate the government had to make some quick decisions back in March.

This new improved scheme allows staff to work for the business on a part-time basis or shorter hours. Employers can choose: a week on/ week off or shorter days or a couple of hours a week.  Any arrangement that works for the business.  It helps with the gradual return back to work.

The Job retention Scheme Grant pays 80% of the wages for the time the employees are not working.  I have been kept me busy making sure the correct agreements with employees are in place. And ensuring employers understand what they can and can’t do.

The new ‘Normal’

It feels as though we are through the worst of the pandemic. Many businesses are back at work with the majority of their staff working. 

The way we all work has changed – with alternating shift patterns, one way systems, lots of home working, so many video calls and hand santizer literally everywhere. There are high cases of people suffering from various mental health issues which is a big issue for workplaces and a worrying outcome of the pandemic and lockdown.

We are all trying to keep a distance from each other and panic ensues every time we hear someone cough. But there seems to be some hope… people are getting on with life and employees mostly are happy to get back to some kind of normality.

We are midway through July and I wonder what the future holds.  One thing is for sure if ever there was a time for businesses to need HR support it is 2020.

If you are in need of HR support please get in touch- we give fifteen minutes of free advice to anyone who calls and are happy to answer your questions.

 

Preparing for difficult conversations

At some point, all managers have to hold difficult conversations. But how do you have a difficult conversation with employees?

There is no ‘one size fits all’ approach, but being prepared can really help you manage any situation, so we have created a short video about how to have difficult conversations.

We also have a handy checklist to help you prepare.

It can be tough having difficult conversations with employees, but we are here to help if you need any support. Just call 07516335419 if you would like to speak to us at Blue Tree HR Solutions.